Shipping and Returns

At BM Pharmacy Center, we work diligently to ensure your orders are delivered safely, quickly, and without any problems. Prioritizing customer satisfaction, we manage our shipping and return processes transparently and easily.

Shipping Process
Your orders are prepared and handed over to the courier as soon as possible after payment confirmation.
Delivery times may vary depending on your location and the courier company's workload.
You will be notified when your order is shipped.
Orders placed on public holidays and weekends are processed on the first business day following.
Delivery Information

It is recommended that you check your package in the presence of the courier upon delivery. If there is any damage, missing items, or deformation on the package, you must have a report drawn up by the courier before accepting delivery.

Return Conditions

As part of our customer satisfaction policy, you can return products under the following conditions:

The product must be unused and in a condition suitable for resale.
The product must be sent with its original packaging and all accessories.
Return requests must be made within the legal timeframe from the date of delivery.
Returns may not be accepted for products damaged due to user error. Return Process

Once your return request is approved and the product reaches us, necessary checks will be carried out. Refunds for approved returns will be processed within a specific timeframe, depending on the payment method.

Damaged or Missing Products

For damaged, missing, or incorrectly shipped products, you must contact us as soon as possible. A solution will be provided as quickly as possible after the necessary investigations.

Contact Us

For all your questions and requests regarding shipping and return processes, you can contact us through our customer service.